Refund & Return Policy

Last Updated: September 24, 2026

At Haiger Electronics, customer satisfaction is our priority. We aim to provide high-quality electronics and home appliances with reliable service. This Refund & Return Policy explains the conditions for returning products, requesting exchanges, and receiving refunds.

1. Return & Exchange Period

Customers can request a return or exchange within 7 days of receiving the order.

To be eligible, the customer must contact our support team within this period.

2. Return Eligibility

A product can only be returned or exchanged if:

The product is unused and in its original condition
Original packaging, accessories, manuals, and warranty cards are included
The product is not damaged, scratched, or modified
The customer provides proof of purchase/order details

3. Non-Returnable Items

Returns or exchanges may not be accepted for:

Products damaged due to misuse or improper handling
Products without original packaging or accessories
Products showing signs of use
Items damaged after delivery due to customer handling
Products repaired or modified by unauthorized persons

4. Damaged or Incorrect Products

If you receive:

A damaged product
A defective product
A wrong product compared to your order

Please contact us within 48 hours of delivery with:

Order number
Product images/videos showing the issue
Details of the problem

Our team will review the request and provide the appropriate solution.

5. Refund Process

Once your return request is approved and the product is received and inspected, we will process your refund.

Refunds will be issued through the available payment method or according to the agreed refund process.

The refund processing time may vary depending on the payment method and verification process.

6. Shipping Charges

Delivery charges are non-refundable unless the product delivered was incorrect, damaged, or defective.
Return shipping charges may apply depending on the reason for the return.

7. Exchange Policy

Customers may request an exchange for eligible products.

Exchange approval depends on:

Product availability
Product condition
Verification of the return request

If the replacement product has a price difference, the balance amount will be adjusted accordingly.

8. Warranty Claims

For products covered under manufacturer warranty, customers may need to contact the authorized service center or follow the warranty process provided with the product.

Haiger Electronics will assist customers in understanding the warranty process where applicable.